Called the Telecom Consumers Complaint Monitoring System (TCCMS), the portal — www.tccms.gov.in — would help consumers locate various contact details, including consumer care and general information numbers of the complaint center and appellate authority of their service provider.
The portal would also help the consumers access the website of their service provider's complaint monitoring portal to track the current status of their complaints or appeals lodged with their service provider complaint center or appellate authority, TRAI said in a statement.
And it would help TRAI in monitoring the status of redressal of complaints of consumers with the service providers.
0 comments:
Post a Comment